Frequently Asked Questions

Pick a product from the sections, add it to your cart, and send your order (login required). After sending, you'll see a reference number and get a confirmation email. Step by step on the How to Buy page.

You have two options: pay securely online with PayPal (instant confirmation and a payment-confirmation email), or pay manually: send your order, we message you on WhatsApp, and we agree on the method that suits you. We never ask for your card details inside the site.

Once payment is confirmed, delivery starts — the product data appears on screen, arrives in your email, and is saved permanently in your orders page.

It's your order's number starting with GW-, shown after sending the order and included in the confirmation email — use it to track the order or ask us about it.

From the Track Order page: enter your reference number and see the status (Received / Processing / Completed) without logging in.

Some products include a warranty with a verification code — you'll find the warranty code on your order page and can verify it anytime on the warranty page.

Contact us on WhatsApp or from the contact page and mention your reference number — if a mistake on our side is confirmed, we replace the product or refund its value.

Yes — when sending your order you can choose the in-site chat instead of WhatsApp, or pay online with PayPal directly and your order is confirmed instantly.